Privacy Policy

Our Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by employees of Luxury Promise such as when you visit our website, when you buy, sell or refund with Luxury Promise or when you email customer services. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Luxury Promise, and we go to great lengths to protect it.

WHY LUXURY PROMISE COLLECTS PERSONAL INFORMATION?

Luxury Promise collects your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of great interest to you. In addition, your personal information helps us keep you posted on the latest announcements, features, updates, special offers, and events that you might like to hear about.
We do not store credit card details nor do we share customer details with any 3rd parties.

WHAT INFORMATION DO WE COLLECT?

When registering, placing an order, completing a transaction, arranging for delivery or return, Luxury Promise collects personal information such as your name, address, phone number, email address and credit card details. We imply that you consent to us collecting it and using it for that specific reason only.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “COOKIES AND OTHER TECHNOLOGIES?” section below for information about cookies and how we use them.

HOW DO WE USE YOUR INFORMATION?

With your permission, we may send you emails about new products, services and other updates:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better serve you in responding to your customer service requests.
  • To quickly process your transactions in a timely manner.

HOW TO WITHDRAW CONSENT FROM LUXURY PROMISE?

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime by contacting us at info@luxurypromise.com.

YOUR LUXURY PROMISE ONLINE INFORMATION

You create a personal profile by providing your name and email address, and in some cases your phone number, mailing address or a credit card number. The next time you interact with the Luxury Promise website, all you need to do is enter your Luxury Promise email address and password; the system looks up the information it needs to assist you.

WHEN LUXURY PROMISE DISCLOSES YOUR INFORMATION

Luxury Promise takes your privacy very seriously. Luxury Promise does not sell, rent or trade your contact information to other marketers except as described as follows.

It does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

THIRD-PARTY LINKS

The Luxury Promise website has links to the sites of other companies. These linked sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

We do not store credit card details nor do we share customer details with any 3rd parties. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

HOW LUXURY PROMISE PROTECTS YOUR PERSONAL INFORMATION

To protect your personal information, Luxury Promise takes reasonable precautions and follows industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a web browser that is up to date with all security patches.

INTEGRITY OF YOUR PERSONAL INFORMATION

Luxury Promise has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking the My Account section of the Luxury Promise website. You can request a copy of your personal information by contacting us at info@luxurypromise.com.

COOKIES AND OTHER TECHNOLOGIES

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

As is standard practice, Luxury Promise uses “cookies” and other technologies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables Luxury Promise to provide you with improved services.

We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

OUR COMMITMENT TO YOUR PRIVACY

Luxury Promise takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Luxury Promise employees and strictly enforce privacy safeguards within the company.

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

CHANGES TO OUR POLICY

If we decide to change our privacy policy, we will post these changes on this page. Policy changes will only apply to information collected after the sate of the change. This policy was last modified on 22nd July, 2016.

QUESTIONS AND FEEDBACK

We welcome your questions, comments and concerns relating to privacy. Please send us any all feedback relating pertaining to privacy or any other issue.

YOUR CONSENT

By using our site, you consent to the Luxury Promise privacy policy.

For support, Luxury Promise can be reached at:

Luxury Promise
Office A, Bulgari Hotel,
171 Knightsbridge,
London SW7 1DW,
United Kingdom

Or

E-mail: info@luxurypromise.com