Returns and Refunds Policy


Luxury Promise offers you 100% satisfaction on purchasing from our website. Luxury Promise is a market place for private sellers to sell their items. All items go through our strict checks to ensure the item you are buying is 100% authentic and the condition is correctly described by the seller.

We do not have a return or exchange policy as items are sold by private individuals, unless the private seller states they will accept a return.

(Please Note: No return is offered on Hermes Birkin and Kelly bags.)


Return and Refund questions should be sent to:

Luxury Promise
Office A, Bulgari Hotel,
171 Knightsbridge,
London SW7 1DW,
United Kingdom



Send this to a friend